Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.  

We cannot deliver courier delivered parcels to PO Box addresses. We can however use Australia Post Express Bags and we will provide you with a parcel identification number.

Do you ship internationally?
We will offer this service in 2018.  Please check the shipping cost calculator at check out.

How much is shipping?
Shipping and handling costs are dependent on your location. When you subscribe our online shipping calculator will give you your personalised postage and handling cost.

Do you do FREE shipping?
Yes, we provide this service for orders over $80 within Australia. Unfortunately we are unable to provide this service for free. 
Free shipping is not available to wholesale customers.

How long will my order take to arrive?
Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days. All orders will be provided with a tracking number once your order has been despatched. 
International shipping will depend on international shipping conditions and your location.
These estimates are subject to change and given as indications only.

Can I have my order Express Posted?
Yes. We are able to provide this service, you will be charged the express post fee.

How can I track my order?
You can track your order with the reference number included in the email we send you once your order has been processed. Our preferred delivery service is Sendle, a fully carbon neutral company, offsetting all of its carbon emission for deliveries. There are circumstances where we will also use Couriers Please or Australia Post.

Can my parcel be left on my doorstep if I am not home?
If you are not going to be home to sign for the delivery, you will need to give us authority to leave your order without getting your signature. You may also authorise your parcel to be left at your doorstep, ‘ATL’ when checking out.  However please know that CAIM & ABLE can take no responsibility for parcels left unattended. CAIM & ABLE does not have liability for any loss or damage that occurs to unattended parcels.

Is pick-up available?
No. Sorry.  

What happens if I entered the wrong delivery information?
Send an email to orders@caim-able.com with your Name, current delivery information and your new delivery information and we will make that change. All changes of shipping address need to be submitted within 24 hours of order to ensure successful delivery to your new shipping address.

Do I have to pay the return to sender fee and a new postage fee if my package is not delivered?
A new postage fee will apply to all packages requiring a second delivery.

What if my package goes missing?
Please contact Sendle/Couriers Please/Australia Post directly. You can track your package through the reference code issued.  You will find this in your confirmation email.

I gave ‘Authority to Leave’ but the postman did not leave my package as requested.
Please contact Sendle/Couriers Please/Australia Post directly. You can track your package through the reference code issued by Sendle/Couriers Please/Australia Post.  You will find this in your confirmation email.

What if I’m not at home when my parcel is delivered?

  1. If there is no-one in attendance to authorise receipt of the parcel, the delivery agent will leave a card and return the parcel to the depot where it will be held until instructions to re-deliver are provided. If no instructions are provided within 5 days the parcel will be returned to sender.
  2. Sendle/Couriers Please will make one attempt to re-deliver the parcel free of charge. The re-delivery must be either “ATL” or for delivery to a parcel collection location.
  3. If the first re-delivery attempt is unsuccessful, then the Customer must arrange to collect the parcel from the courier or pay for a new delivery.
Who can sign for my parcel?
Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel.  The signature is a record only of delivery to the address on the label, Sendle/Couriers Please/Australia Post is not responsible for ensuring delivery to a particular recipient at an address.

Returns:

Can I make returns?
We’re sure that you will fall in love with your purchases the minute they arrive. In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer the following returns policy.

Faulty products. What is CAIM & ABLE's returns policy?
Items can only be returned if faulty or damaged. If any item arrives to you damaged, you should contact orders@caim-able.com with photos of the damaged product. Once we approve your request to replace the damaged item, you will need to arrange for the return of your item to CAIM & ABLE Head Office. You will then be eligible for a replacement of your damaged product. We cannot refund damaged products.

Non-faulty products
In the unlikely event that you:

  1. have a change of heart; or
  2. have ordered the wrong product; or
  3. cancel your order prior to delivery, but after it has been dispatched,
You are welcome to return it (at your cost) to us, unopened and unused (unmunched), in its original unmarked condition, together with proof of purchase within 7 days of delivery of the original product to you. All you need to do is:
Contact us at 1300 954 469 or send an email to orders@caim-able.com, and provide us with the following information:
Name, contact number, receipt of purchase, order number and reason for return.
Once request for return is approved, return the goods purchased in their original condition and packaging with all the accessories to:
CAIM & ABLE
3, 6 Church St
Willoughby NSW 2068
There are a few conditions that apply to this policy. They are:
  1. The 7 days run from the day the goods are delivered to the nominated delivery address. In the absence of proof, you will be deemed to have received the goods 3 days after dispatch.
  2. We will not refund the cost of freight (either to or from you).
Incorrect or incomplete orders
If the order was incorrect or incomplete, we will either (at no cost to you):
  1. replace the incorrect items with the correct items; or
  2. supply the correct items; or
  3. refund your money.
If the correct items remain available, we will give you the choice either to accept the correct items or to receive a refund for the missing item.
To make a claim, you will need to do the following:
  1. Contact us at 1300 954 469 or send an email to orders@caim-able.com and provide us with the following information:

Name, contact number, receipt of purchase, order number and reason for return.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.